Blog & insights
Articles, guides and insights on Dynamics 365, Power Platform, Azure and Microsoft technologies
Integration
Monitoring Dataverse integrations end to end: Application Insights, correlation IDs and managed identities
Follow one Dynamics 365 change through plugins, Service Bus, Functions and Logic Apps with shared telemetry, a correlation ID and the right alerts, then remove the secrets with managed identities.
Development
Modernizing model-driven apps: Modern theming, React PCF controls and ALM
What the modern look changes, how modern themes replace classic ones, standard versus virtual React controls, when a PCF control is worth building, and how to package and version it.
Dynamics 365
Field Service scheduling and the mobile app: A practical guide
Work orders, incident types, the schedule board, Resource Scheduling Optimization and mobile offline profiles: what makes Dynamics 365 Field Service work for dispatchers and technicians.
Dynamics 365
Customer Insights in practice: Unification, consent and real-time journeys
A practical guide to Customer Insights – Data and Journeys: match rules that hold up, GDPR-aware consent design for EU customers, trigger- versus segment-based journeys, and the pitfalls to avoid.
Dynamics 365
Implementing Dynamics 365 Contact Center: Channels, routing and rollout
A practical guide to rolling out Dynamics 365 Contact Center: choosing the deployment model, voice and digital channels, unified routing design, Copilot for representatives and moving on from the former Omnichannel for Customer Service.
Integration
Dataverse and Microsoft Fabric: Analytics on Dynamics 365 data without ETL
How Link to Fabric exposes Dataverse tables in OneLake, when to choose it over Azure Synapse Link or the TDS endpoint, and the security and cost questions to settle first.
Dynamics 365
Copilot and agents in Dynamics 365 Customer Engagement
What Copilot in Sales and Customer Service really gives you, how to build Copilot Studio agents grounded in Dataverse, and how to govern them: what to configure and what to build.
DevOps
Building CI/CD pipelines with Azure DevOps
Comprehensive guide to creating automated CI/CD pipelines in Azure DevOps for Dynamics 365 and Power Platform solutions.
Strategy
Digital transformation with Microsoft cloud
How organizations can leverage Microsoft's cloud ecosystem to accelerate digital transformation and improve business agility.