Back to Dynamics 365 CE

Dynamics 365 Customer Engagement

Customization & development

Configure first, write code where it counts: how Dynamics 365 is shaped to your processes.

Low-code customization

Dynamics 365 CE provides powerful low-code customization capabilities through the Power Apps maker portal:

  • Entity customization: Create custom tables, fields, relationships, and business rules without code
  • Form design: Build responsive forms with tabs, sections, and conditional logic
  • View configuration: Design custom views with filtering, sorting, and grouping
  • Business process flows: Guide users through standardized processes with stage-based workflows
  • Dashboards & charts: Create interactive visualizations and KPI dashboards

Pro-code development

For complex requirements, I use the full Dataverse developer platform:

Plugins & custom workflow activities

Server-side .NET code that executes in response to Dataverse events. I implement complex business logic, data validation, integration with external systems, and custom calculations.

Web API & SDK integration

RESTful API for CRUD operations, querying with FetchXML/OData, and batch operations. I build custom integrations, external portals, and mobile applications using the Web API and .NET SDK.

How a plugin runs

Every Dataverse request passes through an event pipeline. Plugins register on a stage and run in order, so choosing the right stage is half the design.

Update · account→Dataverse

Custom PCF controls

Ready to transform your Customer Engagement?

Let's discuss how Dynamics 365 CE can drive your digital transformation. I'd be glad to help you design, build, and optimize your Dynamics 365 solution.