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Dynamics 365 Customer Engagement

Integration patterns

Connect Dynamics 365 to ERP, webshops and data platforms with patterns that survive outages and growth.

Patterns at a glance

Dynamics 365 CE rarely operates in isolation. I design and implement robust integration patterns:

Real-time: the caller waits for the answer

Webshop
Custom API
Dataverse

Asynchronous: one Dataverse event, published to a Service Bus topic, reaches every system that subscribes

Dataverse
Service endpointplugin step
Service Bustopic
Filter: orders > €10k
ERPAzure Function
Web shopLogic App
Data platformFabric

One example of what is possible: add a subscriber and a new system receives the same events, without touching Dynamics 365.

Real-time integration

  • Synchronous Web API calls: Direct API calls for immediate data synchronization
  • Plugins with external callouts: Server-side integration during transaction processing
  • Virtual tables: Real-time access to external data without replication
  • Dual-write: Bi-directional synchronization with Dynamics 365 Finance & Operations

Asynchronous integration

  • Dataverse webhooks: Event-driven integration with external systems
  • Azure Service Bus: Reliable message queuing for enterprise integration
  • Power Automate flows: Low-code integration with 1,000+ connectors
  • Azure Logic Apps: Enterprise-grade workflow orchestration

Data migration & ETL

I run data migrations with a repeatable, tested approach:

  • Data import tools: Excel, CSV import with mapping validation
  • Configuration migration tool: Environment-to-environment configuration transfer
  • SSIS packages: Complex ETL with SQL Server Integration Services
  • Azure Data Factory: Cloud-based ETL for large-scale migrations
  • KingswaySoft: Specialized SSIS components for Dynamics 365

Ready to transform your Customer Engagement?

Let's discuss how Dynamics 365 CE can drive your digital transformation. I'd be glad to help you design, build, and optimize your Dynamics 365 solution.